There are upsides and downsides to everything in business, and making a decision about using an answering service versus an in-house receptionist is no exception. There are pros and cons to both options, and the savvy businessperson must consider all the options.
If you’re leaning toward using an answering service like Smiledog, it’s no wonder. It’s a cheaper option than in-house reception, for one, and is convenient and easy to use. However, that doesn’t mean there aren’t things that can go wrong. In fact, we can think of four possible little problems that can pop up when using an answering service.
No Help With General Administrative Tasks
One bonus of having an in-house receptionist is being able to give him or her tasks to complete when not answering and directing phone calls. Completing paperwork, filing important documents, and sending emails are all tasks that a well-trained receptionist can handle in between calls. When using a virtual receptionist, you don’t have this extra set of hands for general office tasks and duties.
No Receptionist Typically Means No Greeter
Most businesses have a receptionist stationed near the entry of the building, providing visitors with a check-in point and a place to be greeted. Receptionists can give a friendly hello and direct visitors where to go to conduct their business. Of course, an answering service can’t perform this particular duty, since they are located off-site.
Will A Virtual Receptionist Say The Wrong Thing?
It’s difficult to ensure that your virtual receptionist is saying the right thing each and every time to callers. The answering service might pronounce your business name wrong, mix up names of employees, or even take messages incorrectly. The trade-off in relinquishing total control over the receptionist is the huge savings over in-house reception.
Will The Virtual Receptionist Always Answer Calls?
Some answering services have voicemail lines to catch calls that come through when all lines are busy. What if one of your callers gets stuck in voicemail — isn’t that what you’re hoping to avoid by using an answering service?
Using a quality answering service can help alleviate the last two problems — for example, Smiledog answers ALL calls live during business hours and utilize an advanced telephone answering technology that ensures call answering accuracy. The first two problems — well, even the best answering service can’t solve those issues.
Call Smiledog now to learn more about your answering service options, and we’ll help you start saving money today!