The first step is to call our office to discuss your businesses specific reception needs. Different types of businesses often have varying types of incoming calls such as:
- New customer calls for quote or estimates
- New and current client appointment requests
- Service and/or support requests
Our staff are capable of handling a wide array of incoming call types and we’ll work with you to create the right scripts and instructions for our Toronto answering service staff to follow when a call is answered.
Your Smiledog Phone Number
Once we’ve decided upon the right package and services for your business you’ll receive a Smiledog local Toronto phone number. All calls you wish Smiledog to answer will be routed through this number.
The easiest way to ensure all incoming calls go through your local Toronto Smiledog phone number is to forward your current office number(s) to your Smiledog number.
By forwarding your current number you avoid having to change your sales and marketing materials such as your website and business cards. You can keep the same number everywhere, but have our answering service in Toronto field all the calls.
Create Your Instructions and Answer Greeting
Our internal system can identify a call coming into your business based on your local Smiledog Toronto number.
When that call comes in our virtual receptionists will see details about your business on their screen about how to answer and handle the call.
These details include:
- The specific greeting you would like us to announce to your callers
- Details on how to handle specific requests such as a request for a quote, service call or book an appointment
- How to handle callers for specific people in your organization (e.g. take a message for Stacey, but transfer calls to Adam)
- And more…
Here’s an example screen shot from our internal system
We’ll work with you to create the greeting you’d like us to announce when someone calls in.
Generally a greeting goes something like this:
“Good Morning, thank you for calling YOUR COMPANY NAME, this is OUR STAFF MEMBERS NAME”.
This can be changed as often as you like, as can the rules for how we handle specific types of callers or calls for specific staff members in your company.
This is very useful if someone is on vacation or if you know you’ll be out of the office on meeting for a particular day.
To get your company up and running quickly with our virtual receptionist service in Toronto call us today at (647) 496-2188 or fill out the form below and we’ll be in touch ASAP to setup your new account.
Complete the Form Below and We’ll Contact you ASAP
to Setup Your Account!