Our experience has been that once a client starts using our services they’re always thrilled with both the quality of service and attention to detail we provide. Below are a select few of the dozens of testimonials our clients have provided us with.
"Just to let you know that you and your staff are doing wonderful work. I am very pleased. Jeff, we just wanted to thank you and your team for doing such a wonderful job for us. We have had a lot of great feedback from our customers on how friendly, polite and helpful our receptionist is. We can’t thank you enough. My only regret is that we did not switch to you sooner. Please pass along my sincere gratitude to the team and we want them to know that their hard work and effort is truly appreciated."
Indira Sukhdeo, MRI MOLD Toronto
"You guys are lifesavers...I feel so much more at ease knowing my phones are answered and I don’t have to worry about missing calls!! :)"
Genevieve, The Full Circle Health Network Kingston ON
"First off, I want to say that Kevin and I are very happy with the performance of your team in terms of professionalism and the level of detail that we receive in terms of emails after they speak to customers."
Niagara Faucets Ontario, Canadian based e-retailer
"Jeff, The ladies are doing an excellent job. I already have customers commenting on our "new" receptionist phone skills and wanting to meet her."
NailSense, Toronto’s Best Nail Salon
"I just wanted to say that I think you are all doing a fantastic job with handling my calls. You are all very professional and thorough. I really appreciate that you are open to learning and getting feedback along the way so that we can manage the calls effectively. I think you are all doing an awesome job with the phone.Thanks again. With best regards,"
Robbie Spier Miller, Burlington Hypnosis Centre
"It is so rare that you deal with a service company and have absolutely no complaints. Please use my name anytime as a reference and thanks so much for the great service. Sincerely."
Dr. Ilene Korbin, Doctor
"I am once again counting on you ladies to hold down the fort. I love Smiledog — Thank you for taking care of me! And my clients! If I could just get you ladies to work the laser- I’d be all set!"
Carrie, Light Touch Laser Clinic
"You guys are awesome! This afternoon I have a new client coming in. I don't know what the issue is (which is not a problem - they will tell me). So this afternoon will be a first. Usually I get that long story over a one hour telephone call, for free. Today I will get the background information and the problem, and it will be a billable hour. And that in and of itself will PAY for the service. Thank you thank you thank you!"
Clinical Psychologist, Phsycology
"I have a management consulting/law firm and really needed some help managing my calls! I found Smiledog on a Google search and because they are a small firm like mine I thought I would give them a try. Don’t let the size fool you, this firm delivers a top notch professional and totally customized, solution to your communication needs. Unlike the big companies that I have used before, you can change your instructions in real time, via a simple email; in fact, everything with them is that easy. Smiledog has great old fashioned values- they put the client first! Every word is true- and you have direct access to the receptionists, the SmileGals, in real time and can change your instructions in an instant. Needless to say, I could not give them a higher recommendation, but if those things aren’t enough, their prices are affordable even for the smallest of companies."
Lori Karpman, President & CEO, Lori Karpman & Associates Ltd.
“Allow me to thank you and your excellent staff for the fine service you provided these past few years. I received many compliments on the quality of the reception service in my office and I had to confess to callers that it was your service and your staff deserving of the praise and not me. The gals who answered my phones these past few years were all professional, competent, friendly in some not so friendly situations, and they earned their salary. Thank you for that. It is testimony to your good leadership.Best wishes.”
Lee Cohen, Immigration Lawyer